We guarantee a complete technical service and support in all our work process, optimizing quality in all our answers, as well as direct and personal assistance, ensuring quality and ecological standards.

Spare Parts Service

LOYAL offers a personalized and highly specialized spare parts service. 

Our goal is to guarantee to our customers the necessary technical response for the best possible maintenance of their equipment and ensure that it can always be kept in operation.

We provide full information and advice on shipments and customs regulations.

In order to provide a faster response, we always ask for the following:
- Order number
- Machine serial number / machine type
- Part code / photograph of the part.
- Phone no. / e-mail address

Technical Support

We offer solutions to any inquiry through our specialist technicians.

LOYAL provides a highly specialist technical service for the commissioning and maintenance of our equipment.

We guarantee to customers that we will provide the necessary assistance for the installation and commissioning of the equipment as well as its best possible maintenance.

In order to provide a faster response, we always ask for the following:

- Machine serial number / machine type.

- Details of the technical inquiry / video / photograph

- Phone no. / e-mail address

Sales

Standard quotes, enabling a quick response to any inquiry received.

Tailored quotes, in relation to which it is worth noting that 70% of our production is customized to customers’ specific requests and technical requirements.

We also respond to all kinds of inquiries relating to medical dressing processes and raw materials.

In addition, we accept samples from our customers for analysis in order to ascertain the most suitable type of machine, as well as the most common raw materials and production per hour.